Pace Lighting Return Policy & Terms of Sale
Items Eligible for Return/Exchange Include:
- Items in original, new, uninstalled condition with all original parts and packaging.
- Return shipping fee of 25% applies for all special ordered items. Items originally sold from Pace Lighting stock do not incur a return shipping fee.
- All returns must occur within 30 days of receipt of product. After 30 days, store credit/exchange only is available.
- All fixtures have a one-year manufacturer’s warranty against defects. Some fixtures & LED lamps have extended warranties. See store for details.
- Any orders cancelled prior to product shipment from the manufacturer incur no penalty fees.
- Returns for all installed or altered items will incur a 50% restocking fee without exception.
Items Not Eligible for Return/Exchange Include:
- Custom/special orders
- Floor models/displays
- Large orders (single fixtures over $5,000, or orders totaling over $5,000 on multiple quantities of the same fixture)
- Overstock items
- Open box items
- Closeout items
Thank you for your business!